News from the Road ...

European Trade Mission Mission
Day 1 - Arrival (Tuesday April 20th)
 
Hats off to the Dutch!
 
By now you may be aware that I was the only lucky Hoosier to be on the only flight leaving from the US to Amsterdam on Monday evening (as scheduled).  To top it all off, just before I boarded the plane in New York, I was notified by a Delta representative that they had given me a last minute seat change on the plane.  At first, I was a little annoyed because I had booked an exit row seat in coach, and anyone who has traveled internationally understands just how difficult it can be to secure an exit row seat with extra leg-room.  Of course, my annoyance completely evaporated when she told me that I would now be seated in FIRST CLASS.  Seriously!  What are the chances!?!?  If there are any Seinfeld fans out there, this was like "Elaine's bizarro world."  I had entered bizarro world!!!
 
So I arrived in Amsterdam around 9 a.m. on Tuesday morning feeling rested and completely invincible.  My luck couldn't run out, right?  I was so excited about what the next few days would bring -- considering my recent windfall of good fortune.  What would be next?  Maybe I would meet with a company considering immediate plans for expansion in the U.S.!  Maybe that company would be considering the Midwest!  Even better, maybe that company would be considering Indiana, in particular!  These were the "sugar plums" dancing around in my head!  Hey, don’t laugh -- I was in bizarro world!  Anything can happen in bizarro world.

Ahhh, but you may recall in the Seinfeld episode, your time in bizarro world is brief.  Remember how reality eventually came crashing down on Elaine?  So was my fate as well. 

Indeed, it was clear I had left bizarro world when the immigration officer at Schipol airport took one look at my passport and informed me that I could not enter the country without a valid passport.  To my horror, after taking a good look at my passport, I realized I had inadvertently picked up my old passport with my maiden name.  My current, valid, passport with my married name was safely stored away in my safe at home where I keep all important documents.  (As a side note, my husband has been evaluating our insurance policies and had been shuffling around in our safe a few days earlier -- which had to be why this old passport was on the top of the stack.  So you see, clearly this was my husband’s fault!).  Miraculously enough, I was able to get through JFK airport with an invalid passport that didn’t even match the name on my boarding pass.  Of course at that time, I was still technically in bizarro world where anything can happen. 

I couldn’t believe it!  I had come so far, conquering a volcano for goodness sake!  Now, I might be forced on a plane back to the US because I don’t have a valid passport.  I was the “last hope” for my Indiana colleagues who had all watched their flights get canceled one after another!  How could it end this way!?!?  Naturally, I began to feel sick.  How could an expert traveler like me let something like this happen? 

After valiantly pleading my case and explaining my dire situation (all the while holding up the line of other happy passengers who had their passports), the nice immigration officer kindly asked me to step out of line and report to the immigration services office.  “I am so sorry for you and I understand, but this is not a decision for me to make,” she said.  “You will have to ask my superior what we will do about this.”  I was devastated!  Not only was I letting everyone down by having to cancel all of our meetings after all, but I was also fearful that I might have to wait days for a returning flight to the U.S. under the circumstances.

The Dutch immigration officers were all very kind and extremely professional.  After hearing my very, sad story, they contacted a U.S. officer working at Schipol to provide guidance on the situation.  Sure enough, about 15 minutes later, I met Richard, (my saving grace/guardian angel) the U.S. immigration representative they had called to my rescue.  Richard made a few phone calls and was able to verify that I was, in fact, a U.S. Citizen by pulling up my current passport on his blackberry.  Then he made an impassioned request to our Dutch friends in the immigration office to consider granting me a temporary approval to enter the country so that I could apply for an emergency passport at the American Consulate’s office located in downtown Amsterdam.  They certainly did not have to help me.  In fact, there was about 90 minutes-worth of paperwork they had to prepare in order to grant me approval to enter the country.  They also had to prioritize my case so that I could make it to the Consulate’s office before they closed at 11:30 AM.    Otherwise, I would have had to stay in the Netherlands overnight and try again the next morning (which would have required me to cancel all of my appointments arranged on Wednesday in Hannover).  I was a truly touched by their willingness to help me.  Maybe I’m being nostalgic or a bit dramatic, but I got the sense they were all rooting for me in some way.  Certainly, they could have been doing it just to get me out of their hair, but it sure seemed like they really cared. 

Regardless of motive, the Dutch immigration staff all worked very diligently to process my paperwork and I was able to make it the U.S. Consulate’s office by 11:28 AM.  The staff there was phenomenal as well and they went above and beyond to get me processed.  Normally, you would have to make an appointment to apply for an emergency passport.  However, after explaining my situation and my business obligations, they made an exception for me and went ahead and processed my application immediately so that I would have time to get to Hannover and make my meetings the next day.  I was finally issued a valid, temporary passport at 3:00 PM -- just enough time to buy a train ticket and catch the next train from Amsterdam to Hannover, Germany.

I arrived in Hannover by train at approximately 9:30 PM.  What an adventure!  I will forever feel indebted to the fine people of Holland!  My hat is off to the Dutch.  We as Hoosiers are known for our hospitality.  However, I think the Dutch might just be giving us a run for our money!!!